5-Year Extended Warranty - Harry Potter Joule

What it Covers

• We repair or replace parts for any manufacturing defect within the 5-year warranty term.
• No-Lemon: if the same defect recurs twice within 12 months, you may choose an exchange or store credit (product price + original standard shipping).
• Accidental (Extended only): covers one incident per 5-year term (drop, bent nib, cracked section).
• Limited Edition Products: Limited editions may not always have parts available. We will make every effort to repair or replace. If this is not possible, we may offer a substitute pen of equal or greater value.

Shipping

For warranty service, you do not need to ship the pen to us; we cover shipping on the replacement.

Exclusions

Normal wear (micro-scratches, plating fade), cosmetic blemishes, misuse/abuse, unauthorized modification, use of non-fountain-pen-safe media (e.g., India/pigment paints), environmental damage.